Freedom of Information requests

The Freedom of Information Act (FOI) and Environmental Information Regulations (EIR) give you the right to request access to unpublished information held by Natural Resources Wales, unless a specified exemption applies.

Before you make a request

Making a request for information

You can make a request for information from us by email or letter.

  • By telephone: 0300 065 3000 and ask to speak to an Access to Information Officer
  • By email:
  • By post: address to the Bangor office, please see the details below

    Bangor (Maes y Ffynnon)

    Maes y Ffynnon
    LL57 2DW

When sending us a request you should:

  • be specific about the information you want, providing a time frame if you can
  • let us know how you’d like to receive the information (by post, email, or in person)
  • provide contact details in case we need to discuss the request with you

If you want to see any information that we might hold about you, please see how to request information we hold about you.

Tips for making a successful request

We recommend checking the guidance on Information Commissioner and about making successful freedom of information requests.

Responding to your request 

Once you have submitted a request, we are obliged to respond as soon as possible and within 20 working days.

In some limited circumstances, and in complex cases, this timescale may be extended. If this is the case, we will let you know as soon as possible and tell you also when we anticipate being able to respond to your request.

Information that may be withheld 

Some information may not be given to you if it qualifies as an FOI exemption or as an EIR exception. This means that the item of information you are requesting cannot be disclosed. This might be because it would unfair to reveal personal details about somebody else, for example.

Charges for information

Our schedule of charges sets out our charges for providing you with information under the Freedom of Information Act, the Environmental Information Regulations and the Data Protection Act 1998.

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